Refund Policy (Effective Date: March 24, 2026)

Last updated: Mar 24, 2026

1. Definitions

1.1 "Deposit"

The deposit is the amount stated on the checkout screen for each individual procedure. If no specific deposit amount is stated, the Deposit shall be deemed thirty percent (30%) of the total cost of the procedure.

1.2 "Full Payment"

The Full Payment is the total amount due for the procedure(s) as listed at checkout, inclusive of the Deposit.

1.3 "Deposit Lock-In Date"

The Deposit Lock-In Date is the earlier of: (i) the date on which you provide confirmation to Doctours that you have purchased flight tickets for travel related to your scheduled procedure, or (ii) the date that is one (1) calendar month before your scheduled procedure date. On or after your Deposit Lock-In Date, your Deposit is not refundable except as required by applicable law or as expressly stated elsewhere in this Policy.

2. General Policy Overview

2.1 Refundable Deposit (Before Deposit Lock-In Date)

If you cancel before your Deposit Lock-In Date (as defined in Section 1.3), your Deposit may be refunded in accordance with Section 3, subject to non-refundable taxes and fees (see Section 6). In rare, exceptional cases, Doctours may, at its sole discretion, consider refunding a portion or all of the Deposit after the Deposit Lock-In Date; however, this is not guaranteed and should not be relied upon.

2.2 Limited Circumstances for Full Payment Refunds

The Deposit is governed by Section 2.1. Except in very limited circumstances (see Section 3), refunds for amounts paid toward the Full Payment other than refundable Deposits under Section 2.1 are not generally provided. By proceeding with any payment, you acknowledge and agree to these terms.

3. Refund Conditions for Full Payment and Deposit

3.1 Procedure Not Undergoing

If you cancel your procedure before any pre-operative steps are taken, you may request a refund of amounts you have paid toward the Full Payment, including the Deposit only if your cancellation occurs before your Deposit Lock-In Date (see Sections 1.3 and 2.1), and excluding any non-refundable taxes and fees (see Section 6). Doctours reserves the right to decline a refund if the procedure is merely postponed; if the postponement exceeds eighteen (18) months, Doctours may treat this as a cancellation with no refund obligation.

3.2 Timing of Clinic Payouts

Doctours typically disburses funds to clinics three (3) business days before the scheduled procedure date. If Doctours has not yet paid out the clinic at the time you request a refund, Doctours may, at its discretion, issue a refund of amounts paid toward the Full Payment, including the Deposit to the extent refundable under Sections 1.3 and 2.1, less any applicable non-refundable taxes or fees. Once funds have been transferred to the clinic, refunds will generally not be issued.

3.3 Force Majeure / Exceptional Circumstances

In the event of extreme or unforeseen circumstances (including but not limited to natural disasters, pandemics, or other force majeure events), Doctours may, on a case-by-case basis and at its sole discretion, grant a refund (in whole or in part) of the Full Payment, including the Deposit to the extent Doctours deems appropriate under the circumstances, less applicable non-refundable fees.

4. Quality of Services & Post-Procedure Concerns

4.1 No Refunds for Quality Issues

Refunds based on dissatisfaction with results, perceived "botched" procedures, or other quality-of-service grievances are not considered. Due to the nature of medical and cosmetic procedures, outcomes vary from individual to individual.

4.2 Review Period After Procedure

If you wish to dispute the outcome of a procedure that has already been performed, you must wait at least one (1) year from the date of the procedure to allow sufficient time for full results to be assessed. Even after this one-year period, refunds related to quality issues are generally not issued.

5. Cancellation & Refund Procedure

5.1 Formal Requests

A formal refund request must be submitted in writing to Doctours along with any supporting documentation. You may be required to participate in a mediation period with Doctours and any relevant clinical partners before any refund determination is made.

5.2 Decision and Mediation

All refund determinations are made solely at Doctours' discretion, in consultation with its clinical partners where applicable. Doctours will communicate its final decision via email or other written means.

6. Taxes & Fees

All taxes, transaction charges (e.g., credit card fees), or similar fees collected with your payment are non-refundable. Any additional administrative or bank processing charges associated with refund transactions may be deducted from your refund amount if a refund is granted.

7. Legal Compliance

7.1 Subject to Applicable Law

This Refund Policy is governed by the laws of the United States and, where relevant, the laws of other jurisdictions (e.g., the United Kingdom). In the event any portion of this Policy is deemed unenforceable or in conflict with consumer protection laws, that portion shall be deemed modified to the minimum extent necessary to comply with such laws, and the remainder of the Policy shall remain in full force and effect.

8. Acceptance & Changes to this Policy

8.1 Acceptance of Terms

By proceeding with any payment to Doctours, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions outlined in this Refund Policy.

8.2 Changes to the Policy

Doctours reserves the right, at its sole discretion, to modify or replace this Refund Policy at any time. If a revision is material, Doctours will make reasonable efforts to notify customers (e.g., via email or through a prominent notice on our website). Your continued use of Doctours' services after any such changes constitutes your acceptance of the new Refund Policy terms.

9. Contact Us

If you have any questions or concerns about this Refund Policy or wish to request a refund, please contact our support team:

Email: support@doctours.health