Privacy Policy (Effective Date: June 20, 2026)
Last updated: Jun 20, 2026
At Doctours Health, Inc. ("Doctours", "Company", "we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information when you use our Services:
- Personal Information: Name, email address, phone number, and other contact or account details you provide when you create an account, complete our intake quiz, book a consultation, or communicate with us.
- Health Information: Photos, medical history, and other health-related information you submit to facilitate clinic matching, consultations, and treatment planning.
- Device and Usage Information: Browser type, operating system, IP address, and information about how you interact with our Services.
- Payment Information: Payment details are processed by our third-party payment providers. We do not store full credit card numbers on our servers.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our Services;
- Connect you with healthcare providers and clinics;
- Process bookings, payments, and customer support requests;
- Send service-related communications and, where permitted, marketing messages;
- Protect our Services against fraud, abuse, and unauthorized access;
- Comply with applicable legal obligations.
3. How We Share Your Information
We may share your information with healthcare providers and clinics you choose to engage with, service providers who help us operate our Services (such as payment processors, hosting providers, and communication tools), and authorities when required by law. We do not sell your personal information.
4. Bot Protection (Cloudflare Turnstile)
We use Cloudflare Turnstile to help protect our Services from bots, spam, and other automated abuse. When you sign in, verify your phone number or email, or submit certain forms, Turnstile may process client-side signals such as your IP address, browser user agent, and related technical data to distinguish legitimate users from bots.
Cloudflare processes this data as described in the Cloudflare Turnstile Privacy Addendum. For questions about Cloudflare's processing of Turnstile data, you may contact Cloudflare's Data Protection Officer at dpo@cloudflare.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention
We retain your information for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, and comply with applicable laws and regulations.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. To exercise these rights, contact us using the information below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@doctours.com or write to:
Doctours Health, Inc.
228 Park Ave S, PMB 76726, New York, NY 10003 US