Disappointing Follow-up – Referral Bonus Still Not Paid//n//nI had my hair transplant with Heva Clinic in December 2024 and was satisfied with the procedure itself. However, the post-treatment experience has been extremely frustrating.//n//nI was informed of a referral bonus promotion, and I referred a friend who also had treatment with Heva. Since March 2025, I’ve contacted Heva multiple times (on 9th March, 18th March, 8th May, and 14th May) and provided all the required details – including my full name, treatment information, and my friend’s details. Despite this, I have not received the bonus or any proper update.//n//nEvery time I reach out, I’m asked to provide the same information again — only to be ignored afterward. I even asked to speak to a manager but received no response. I reached out 4 times in total and each time there has been no acknowledgement.//n//nIt’s disappointing to feel ignored after having trusted the clinic enough to refer someone. I’m posting this review publicly as a last attempt to get someone in management to address this properly. Please resolve this issue and restore the trust I once had in your clinic.//nI’m happy to update or remove this review once the matter is resolved.//n//n**Update**//nReply to Heva Clinic's Response://n//nThank you for your reply.//nHowever, I feel it’s important to clarify a few things://n//n- I was informed of the referral bonus in December 2024, and I referred my friend in December 2024. He also confirmed his booking with Heva on December 11th 2024 – before your policy change in January 2025.//n//n- I first contacted your team about the referral on 9th March 2025 and again on 3 other separate occasions. I have now only received proper communication after I’ve posted my experience publicly. Your response also shows no accountability or acknowledgement that your representative ignored all of my messages prior to me posting this review.//n//n- At no point during the initial referral or follow-ups was I told the referral program had ended.//n//n- I made multiple efforts to resolve this privately, but received no response for over 3 months, despite providing all required information.//n//n- You’ve asked me to revise my review because the referral issue is not “related to the treatment itself.” However, many 4 & 5-star reviews praise aspects like hotel quality, transfers, and general organisation — which also aren’t strictly related to the surgery itself. If non-medical aspects can be part of positive reviews, then it's only fair that negative ones be treated equally.//nIt's unfair to retroactively deny a bonus that was promised by one of your representatives.//n//nI stand by my review in the hope that your team reconsiders honoring referral commitments made before the policy change.