I had a hair transplant with Heva Clinic (Istanbul) in November 2024 which left me with permanent damage.//n//nBefore surgery, I signed their “maximum grafts” form on the clear understanding — based on what the clinic told me in consultation and what their own website stated at the time — that no more than 1,000 grafts would ever be taken from my beard. I was told 200–500 grafts was realistic.//n//nNo proper inspection of my beard donor area was ever performed. Nobody touched, examined, or checked the density of my beard before extracting grafts.//n//nInstead, around 1,750 grafts were extracted — almost double the stated maximum — leaving my beard visibly scarred, patchy, and permanently disfigured. The grafts placed into my crown barely grew (less than 20% survival). Beard grafts were also extracted before scalp grafts — the reverse of accepted medical protocol — which likely reduced survival even further.//n//nOn the day of surgery there was also a supposed “power cut” where patients were left waiting 1.5 hours while staff disappeared, raising serious concerns about graft handling and survival.//n//nWhen I raised concerns afterwards, Heva admitted to “beard overharvesting” and even offered me a free “repair,” as well as a refund on the condition I removed my negative review. After my case, they quietly changed their website to increase the beard graft maximum from 1,000 to 2,000 — moving the goalposts after the damage was already done.//n//nThis was supposed to be a confidence-building procedure, but instead it has devastated my life. My donor area is depleted, and the harm is irreversible. Patients deserve proper assessment, honesty, and transparency. I did not receive that.//n//nUPDATE: 1.//n//nConsent Form & Privacy://nYes, I signed a consent form — but that does not give a clinic permission to overharvest outside of safe ranges. “Maximum grafts” still has to be within medical safety standards and not cause permanent disfigurement. My consent was based on what was explicitly agreed: a maximum of 1,000 grafts from under the chin. Instead, Heva took almost 1,750 grafts — nearly double that agreement.//nI am not sure why Heva felt it was appropriate to upload my handwritten consent form publicly. That is a breach of my privacy and does not change the fact that the agreement was for a maximum of 1,000 grafts.//n2. Consultation & Agreement://nIn both consultation and WhatsApp discussions, I was clearly told that beard extractions would be 200–500 grafts, with 1,000 being the absolute maximum. I never agreed to the excessive number they actually extracted. This is not “regret” as Heva claims — this is a breach of agreement and informed consent.//n3. Not a Primary Donor Site://nI never asked for my beard to be the “primary donor,” as Heva keeps repeating. That is false. My scalp donor was visibly strong and was also used. The beard was never supposed to be the main donor source.//n4. Website Contradictions://nHeva say their website “has not changed,” yet I hold archived screenshots showing that at the time of my surgery their own website capped beard grafts at 1,000. After my case, this limit was quietly changed to 2,000. I even sent them their own screenshot back immediately after surgery, proving it was genuine.//n5. Growth Rates & Graft Survival://nI am not expecting 100% growth — no one reasonably does. However, less than 20% of the beard/body grafts implanted have survived, whereas the typical survival rate for body grafts is 50–70%. The fact that survival is less than a third of what would be expected strongly suggests Heva do not know how to properly extract, store, or handle body grafts. This further underlines my concern that the procedure was carried out without due care or proper expertise.//n6. Regret vs. Reality://nHeva claim in their reply: “we cannot be held responsible for personal decisions followed by regret, expressed through defamatory or misleading reviews.” That is not the case. I have all the evidence to show this is not “personal regret.” If anyone wishes to see the photographic proof and screenshots, please check my review, since unfortunately does not allow photo uploads. This is not a matter of regret — it is a matter of Heva harvesting almost double the safe maximum we had agreed.//n7. Repair & Refund://nHeva’s own staff used the word “repair” when offering me a corrective procedure — which is an admission that damage was caused. They also offered me a refund on the condition that I remove my review. That is not patient care; that is an attempt to silence me.//n//nThis is not “defamation” or “misleading” as they claim. These are facts, supported by evidence.