About a year ago my dentist in Toronto advised me to have my teeth crowned since they were badly worn out.//n//nSince it was very expensive to do it in Toronto, I decided to go to Turkey for this procedure.//nAfter some back and forth correspondence, I decided to go to Istanbul to have a total dental crown (28 crowns) in April 2025 with HEVA clinic.//n//nAlthough they promised me a good service with a good result, I received a very bad service://n· I was in constant and never ending pain in my jaws and teeth//n· One of my crowns was broken and another one was cracked just a few days after the procedure and as a result, my gum on the left side was swollen and bleeding constantly//n· They made my crowns 2 or 3 attached to each other instead of making them individually (as they were supposed to be) and this caused me extra pain and discomfort. I realized this fact after my crowns were made and the dentist was testing them for the first, When I asked her that I wanted individual crowns, she responded that it requires too much time and she prefers 2-3 of them to be attached so the procedure can be done quickly!! At that point it was too late for me to stop the procedure besides I really didn't know how important this issue was.//n· There was not a proper gap between my teeth for flossing and hygiene//n//nI contacted the HEVA representatives many many times asking them for advice but I was either ignored or received no proper answer.//n//nMy pain was so severe that I couldn’t use my left side for chewing food so I visited 3 well known dentist (including my own dentist) in Toronto for advise and all of them confirmed that the job was done very poorly and the best remedy was to remove these crowns and replace them with new individual crowns.//n//nAgain I contacted HEVA but received no answer. Since it was very expensive to do the procedure in Toronto, I decided to go back to Istanbul again and this time, go to a better clinic.//n//nFinally, I did the procedure for the second time in October 2025 with another clinic in Istanbul for which I had to pay much more. One of the reasons for the higher cost was because they had to remove the previous crowns first which is a very difficult, time consuming and of course painful procedure.//n//nI have evidence and documentation for all of my claims in case they try to dismiss it .//n//nUpdate December 5, 2025//n//nAnd today I received a response to my review which is not addressing any of my comments and just tries to misguide the readers://n//n1- I contacted HEVA clinic more than 10 times before I decided to go to another clinic. I made several complaints about the issues I had with my crowns (which none of them would exist if they had done the job professionally in the first place) but I received no response and they never mentioned that I could go again there for a free replacement or correction of the crowns. Only when they made sure that I'm in Istanbul again and had my crowns removed by another dentist (because I sent them a photo), then they said you could come to us instead!//n//n2- The crowns were supposed to be placed individually as any dentist I consulted with emphasized, but their dentist made them 2 or 3 attached to each other to "save time" as she expressed herself! and this was one of the main reasons that I had to redo the procedure. And they never provided an answer to this in their response.//n//n3- Worse of all, after consultation with other dentists, I discovered that not all my teeth needed crowns and at most I needed 10 crowns (at that point, unfortunately it was too late), but their dentist advised me to have 28 crowns.//nI know this was one of the worse decisions I made in my life and that is why I take my time to tell other people not to rush and also not to believe in false promises. If you need your teeth to be crowned, you should do more research before final decision and go to a more experienced and more conscious clinic/dentist.