I would firstly like to say this is an honest review and it's very important that I make one as I wouldn't want anyone to experience some of the things that I did.//n//nFirstly, the communication between myself and Hannah for the few weeks leading up to my surgery date was positive, however, at the point of my arrival it started to go downhill. Points to add: I choose this clinic as they had experience with Black patients. I also was a solo traveller from the UK.//n//nWhen I arrived in Istanbul minutes to 6am, I was left waiting outside the airport for almost 30mins without the designated person who went awol from the meeting point. The clinic was notified of my early arrival weeks before and had enough time to prepare to ensure someone was present to greet me. There were a lot of dodgy characters around, thankfully the airport security guard assisted me and allowed me stand beside him inside in the warmth. I was told that I would be provided with a room so that I could have some sleep for a few hours before my procedure started (which I was only informed of when I arrived, my discussions with Hannah was that my surgery date would be the following day giving me a few hours to rest). Upon reflection, I was happy it was done this way so this isn't a criticism. When I arrived at the clinic, no one was around - the security guard spoke no English and therefore couldn't assist me. The team started to arrive from 07:30am and set up the clinic. I slept on the reception couch as I was so exhausted!//n//nLet's talk about the overall procedure. I just want to say thank you to Elif, although there was a clear language barrier you made me feel welcomed and comfortable, always checking in to ensure I was okay. It's a shame your colleague didn't have your gentle approach. There were a number of people coming in and out of the surgery room, loitering and having casual discussions as if it was a social gathering. I understand smoking is allowed in Istanbul but it was disturbing and unhygienic for "professionals" to have smoking breaks especially during a live procedure where my skin was exposed. The patient care was poor, despite me making a complaint to the doctor I was ignored. The staff definitely need more training. Also to add, some members of staff were making passing comments and mockeries which made me feel extremely uncomfortable.//n//nAfter the procedure://nI was shocked that my hair wasn't washed as that was part of my package. I was told that my scalp wasn't ready (bearing in mind I saw a number of patients get there head washed). I also queried about my PRP as I was rushed out of the patient room towards the end and couldn't recollect getting these injections done.//n//nI also didn't appreciate being asked to write a review mentioning certain professionals (you know who you are). Although it was lovely to meet you at the end, that added little benefit and wasn't a reflection of my overall experience.//n//nTo add some positives, the chosen hotel was amazing, the staff were extremely friendly and helpful. I felt safe and comfortable. Also, the transport was fairly organised.//n//nThankyou for those who helped with my procedure - hopefully you can reflect on my comments to better your practice and overall patient care.