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© Doctours 2025
Follicular Unit Extraction (FUE)·3,000 Grafts·No Shave Fue
I am reporting my personal experience, fully documented via WhatsApp messages, written exchanges, and video calls. • September 2025: Wissal contacted me. After extensive messaging, when I requested the doctor’s identity, qualifications, and verifiable documentation, communication abruptly ceased. • Following period: A second consultant (name not recalled) informed me that Wissal had left for family reasons. Communication again stopped after I requested the same information. • November 2025: Lisa contacted me. She sent promotional messages and a video with a person presented as a dermatologist. When I requested verified information about the operating doctor, communication suddenly ceased. • December 13, 2025: Beshir, sales supervisor, contacted me. He stated that Lisa, like Wissal, left for family reasons after an accident. Out of the three consultants before Beshir, at least two reportedly left suddenly for serious family reasons. I was repeatedly asked to “trust” the clinic. • December 17, 2025: I was told the procedure would be performed by Dr. Özge Aktas. She did not attend. Instead, Batuhan Bilgi appeared, presented as a doctor, but he is an anesthesia technician without a medical degree. • December 18, 2025, 19:08: Beshir found a way to unilaterally cancel the trip. He wrote that I had “behavior not consistent with a serious person”, after I discovered that a technician had been falsely presented as a doctor. He asked whether I actually intended to come, despite already purchasing round-trip Rome–Istanbul tickets for two (Dec 29–Jan 3) and sending them via WhatsApp on Dec 17 at 23:00. This ordeal has cost me and my wife the round-trip tickets, and involved over two and a half months of repeated contacts, messages, and video calls, all of which were ultimately fruitless. I reserve the right, keeping and presenting all documentation in my possession, to claim material damages in accordance with international and Turkish relevant consumer protection laws and principles as set out below: Relevant consumer protection laws and principles: • EU Consumer Rights Directive 2011/83/EU – right to clear information, accurate advertising, and contract transparency. • UN Guidelines for Consumer Protection – protection against misleading or false claims in international services. • Turkish Consumer Protection Law No. 6502 – safeguards against unfair commercial practices and false information. • International medical standards / WHO guidelines – right to verified qualifications and informed consent from medical personnel. This experience demonstrates repeated misrepresentation, refusal to provide essential medical information, manipulation, and financial loss, and serves as a warning to others. All statements are fully documented and available to any interested party upon request.