Item: Hair Neva
Rating: 5
Author: Anonymous

UPDATED with Final photo after 52 weeks Nov 2024, I couldn't be happier with the results!!! The Hair Neva booking was seamless as they took care of everything, including the hotel and airport transportation. FYI, having the clinic on the 2nd floor of the Marriott is brilliant. My consultant, Ayoob, was good, attentive, and helpful. He walked me through the process and answered my questions. The Neva staff are also exceptional, welcoming, and professional, instilling confidence in their expertise. The clinic's environment, both sterile and friendly, emphasized the team's genuine commitment to client satisfaction. Overall, I'm happy that I chose Hair Neva. That said, if I had a do-over or feedback, there are a few things I would address. I have friends from Canada planning transplants in the spring, and I have recommended Hair Neva and shared my experience. Day 1: I felt the scheduling could have been better; I waited 30 hours between arriving and starting my treatment. I landed late, so I had to wait an entire day. In hindsight, this wasn’t necessary. Day 2 (Surgery): Started the day with the doctor who designed and drew a future hairline on my head (Amazing job!). The room was full of people; I wish I spoke the language to understand what they were saying. I felt that there was care and attention to decisions being made, and I never felt concerned. From there they shaved all the hair off my head (I was always curious how I would look completely bald) followed by reference pictures and onward to the surgery room. The surgery was +5 hours total, including a break for lunch. Most of the staff don't speak English, so I had a hard time understanding what was happening. The freezing process is quite painful, as most recipients confirm. Hurts but fortunately only lasted about 5-min or so. However, in my case, the harvest area was frozen well, but the transplant area was NOT! During the transplant process after lunch, the pain and discomfort got to a point that we had to stop early, about 10% away from completion, resulting in the loss of some irreplaceable roots. Again, in hindsight, I wish someone was in the room to help with communication, we probably could have just paused and applied more anaesthesia. Day 3 (Surgery): The surgery on the second day was +4 hours total. Today, I opted out of stopping for lunch; I was concerned the freezing might wear off. It was the same team the second day, and we seemed to be in sync after what happened the day before. Even with a communication barrier, we all knew that today there was going to be sufficient anaesthesia, and thankfully there was. I genuinely felt that the three transplant techs cared about my well-being during the entire process, and they took incredible pride in their work. The harvest tech was less caring; I felt like he had a job to do within a time frame. My head felt like he was working a piece of meat on a bench. He’s literally the only person I encountered at Hair Neva that didn't seem to fit with the overall team. Day 4 (Post-Op & Travel): Post-Op also went well. Not feeling fantastic and tired from sleeping in the sitting position, downstairs in the clinic to get the bandages removed and my head washed and was sent off with supplies. The process was quick and easy. Within the hour, I was on my way to begin a 19-hour journey back to my home in Vancouver. Upon arriving home, I continued to communicate with Ayoob on WhatsApp with photos and questions for two weeks. He was quick to respond and answered all my questions. Overall, the experience was professional, and even with the few challenges, I highly recommend Hair Neva if you’re considering a transplant. No matter where you're travelling from it's worth the effort. I researched several clinics and from my perspective nothing comes close to the overall package Neva offers their clients. I’m looking forward to the continued results in the coming months. Recent photo is week 21 after the procedure.