I had my hair transplant at Vera Clinic on November 10, 2025.//nAt the beginning, I was in contact with an advisor on WhatsApp named Alex. He was great — always replied quickly and gave detailed answers. After some time, I stopped getting messages from him, and only when I asked again did I find out that he no longer worked there. I would have appreciated if the clinic had informed me automatically instead of me having to ask and worry about it.//n//nMy new advisor, Lena, was also good and helpful, but I felt that Alex was faster and more precise with his answers.//nI also didn’t receive a confirmation email, and the one I got later could have been designed better — for a big clinic like Vera, a clear PDF document would look more professional.//n//nThe stay in Istanbul was good.//nI was picked up from the airport and taken directly to my hotel. Before the trip, it would have been helpful to get a short message explaining how the surgery day would start and when I would receive more details.//n//nOn the surgery day, I was picked up at 7:30 a.m. The whole team was very friendly, kind, and professional.//nI especially want to highlight a young woman who had only worked at Vera Clinic for two months — she supported me during the procedure and did an amazing job! She was very caring and made me feel comfortable and safe.//n//nOne important point for me: I had asked twice before the trip if a German translator would be available. I was told yes, but in the end, there wasn’t one. I can speak English, but for a medical procedure, I would have preferred someone to translate everything perfectly into my language. This has nothing to do with the staff member who helped me — she was fantastic — but this is my biggest criticism.//n//nThe surgery itself went really well.//nI received a calming tablet and was half asleep during the operation — it felt like only 30 minutes, even though it was actually around six hours. The team made sure I was comfortable the whole time. The anesthesia was a bit uncomfortable at first, but thanks to the light sedation, I barely noticed it.//n//nThe next day, during the hair wash, I noticed (along with a few other patients) that the bandage was removed quite quickly and roughly. Maybe that’s normal, but I think it could be done a bit more gently, especially since the area is still very sensitive.//n//nWhen I received my pickup time for the airport (IST), I already felt it might be a bit tight. I would have preferred to be picked up earlier, especially knowing that traffic in Istanbul can be unpredictable. We ended up in a traffic jam for 1.5 hours, so I arrived at 11:00 a.m., and my boarding time was 11:45 a.m. Luckily, I had done online check-in.//n//nOverall, it was a great trip with just a few things that Vera Clinic could easily improve.//nI came home with a positive feeling and am now looking forward to the healing and growth process.//n//nBest regards,//nMarcel Berndt